FAQs

DOES FAT STRAWS OFFER FRANCHISE OPPORTUNITIES?

At this time, Fat Straws is a privately held, family owned and operated company. The company does not franchise, and finances its expansion solely through retained earnings. Due to the overwhelming franchise inquiries, we will not be able to respond to all the e-mails.

WHY HASN'T FAT STRAWS EXPANDED TO MY AREA?

At this time, Fat Straws is privately held, family owned and operated company. The company does not franchise, and finances its expansion solely through retained earnings. For these reasons, Fat Straws expands slowly but we are always looking for a great location for a possible new store location.

WHAT IS BUBBLE TEA?

Bubble tea also known as pearl milk tea, boba milk tea, or boba originates from Taiwan in the early 1980s. This drink is far from the plain-looking tea that you are generally familiar with and it is hard to explain to the uninitiated. It is non-alcoholic and non-carbonated. The tea is sweet, though it has less sugar than a typical soft drink.

WHAT ARE TAPIOCA BUBBLES/PEARLS?

Please note, Bubble Tea Tapioca Pearls are NOT the same as that dreaded Tapioca Pudding many may be familiar with. Boba, also known as tapioca pearls or tapioca balls, is derived from the starch of the cassava root which makes the bubbles gluten-free and almost protein-free. It is produced by passing the moist starch through a sieve under pressure. When cooked perfectly, Tapioca pearls becomes a sweet chewy ball with a gummy-bear like texture about 1/4 of an inch in diameter. Tapioca pearls are chewy, almost like gummy bears, but softer. It can be added to any Fat Straws drink: hot tea, iced tea, slushes, smoothies and shakes. When pearls are added to a drink, it adds a texture that is a fun twist to the drink. Because the size of the tapioca pearls is larger than your typical straws, bubble tea drinks usually come with fat straws to allow the bubbles to travel through.

WHY ARE THE TAPIOCA BUBBLES BLACK?

They are made from Cassava Root Starch, Brown Sugar and Caramel which adds the dark colors. We cook our tapioca fresh every day and it takes close to 90 minutes to prepare just one batch of tapioca.

CAN I ADD TAPIOCA BUBBLES/PEARLS TO A SMOOTHIE?

Yes, you can add tapioca bubbles to any of our menu items including smoothies, slushes, milkshakes, iced teas and hot teas.

WHAT IS A CLASSIC MILK TEA?

Classic Milk Tea is how bubble tea was first conceived: Brewed black tea + sweetener + non-dairy creamer + tapioca bubbles=Classic Milk Tea, which is shaken with ice or we can serve it hot as well.

CAN FAT STRAWS DRINKS BE SERVED HOT?

Any of our teas can be enjoyed hot with or without bubbles.

ARE YOUR PRODUCTS GLUTEN-FREE?

All of our products are gluten-free including our tapioca pearls. Please let our team know about any potential allergies when ordering.

ARE YOUR TEAS KOSHER?

All of the Art of Tea line of teas, tisanes, flavored or unflavored are Kosher. Art of Tea has periodic Kosher certification inspections to ensure we meet the strict Orthodox Union standards.

ARE YOUR TAPIOCA BUBBLES KOSHER?

No. Due to the possible cross food production and manufacturing during the processing of the item, we cannot guarantee that our tapioca bubbles are Kosher.

DO YOU HAVE ANY NUTRITIONAL INFORMATION?

Our nutritional information can be found under the menu page.

HOW CAN I GET A JOB AT FAT STRAWS?

To submit an application for employment, please visit our "Jobs" page. Minimum age to work at Fat Straws is 16 years old. We do not hire temporary or seasonal help due to our extensive training program. Due to the large amount of applications we receive daily, please refrain from calling our stores to inquire on status. We will review and get back to candidates accordingly.

CAN I SHIP A FAT STRAWS DRINK VIA MAIL/CARE PACKAGE?

We don't recommend shipping our pre-made beverages via mail/care package. Tapioca bubbles are only good for 4-6 hours. This is when the Tapioca Pearls will be at their optimum chewy and soft texture. You can ship our loose-leaf teas in tins or bags in a care package.

DO YOU OFFER BIRTHDAY FREEBIES?

YES! Please visit one of our stores and get a Fat Straws FUNatics card if you haven't done so yet. You will need to register your card on our website to receive fun rewards and a birthday free drink on us!

WHAT HAPPENS IF MY FAT STRAWS BUBBLE TEA GIFT CARD IS LOST OR STOLEN?

Please treat your Fat Straws Bubble Tea Gift Cards like cash, as Fat Straws Bubble Tea is not responsible for unauthorized use. If lost, stolen or destroyed, it cannot be replaced. Also, your Fat Straws Bubble Tea Gift Card cannot be redeemed for cash or credit, except as required by law.

MY ORGANIZATION IS LOOKING FOR DONATION/SPONSORSHIP. WILL YOU BE ABLE TO ASSIST US?

Please note that although we would like to assist all the many worthy individuals, organizations and causes contacting us with requests, we are unable to help in every instance as our contributions efforts focus on very specific activities. We hope you understand our position, and we wish you all the best with your efforts. Due to the overwhelming requests, we will not be able to respond to all the e-mails.